Return & Refund Policy

At NORVED, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase.

Certain items may not be eligible for return for hygiene or safety reasons, or if they have been personalised.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the item is faulty, damaged, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photographs so we can resolve the issue promptly.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or sent in error.

Contact Us

For return requests or questions, contact us at:

Email: Support@norved.net
Website: https://norved.net